another chip that dosnt work

[T.F.S.]

hi

i recived my phase 3.5 yesterday, i fitted the kit and was let down by the fact that the car does not work propereley with the new chips fitted
i suspect a software problem
after reading some of the threads on this site it has become apprant to me that you have some sort of problem with regards to your quality control

when i first recived my phase 1 kit the chips did not work, the car would not start, i had installed the chips correctley even though there was no mention of the orintation of the chips in the instructions
new chips were sent out and the car was fine
now ive upgraded to phase 3.5 and ive got the same story again, there was also no mention whatsoever in the instructions about chip orentation allthough i knew what way they was intended to be installed
and they still do not work properley
if you have so many chips return to you as faulty goods and you suspect that the chips are being installed incorrectley then why do you not mention this fact in the instructions, how do you expect people to know?????

for provideing good chips and value for money 9/10
for provideing good instructions 0/10
for provideing chips that work 1st time 0/10
for listening to customers problems and doing something about it -10/10


regards brian

 

[ASH]

Hi !

Sorry , that was 100% our mistake !

Please download the installation manuals in german and english and you will see that the important pictures of the CHIP-mounting in the german version at page 23 got lost in the UK version !

I will upload the corrected UK version latest tomorrow !

regards ASH

 

[Mel]

Ash
I have never seen any mention of taking precautions against damage by electro static discharge (ESD) . When handling any integrated circuits the handler should be bonded to earth to make sure that any static charge that has built up within his clothing or body , is discharged.
Chips of these types can be damaged with a discharge through them of 100 volts. A discharge to earth from ones body cant normally be felt until it reaches about 4000 volts !!! EG shock from car door handle .

Could this static damage be the cause of some of your failures?

Static discharge damage will not necessarily 'kill' a chip so that it is dead immediately. What it very often does is shorten it's life, so that it fails , maybe 6 months later.

 

[T.F.S.]

hi

ash, thanks for your attention, i have looked for instalation instructions on this website but i cannot find them, i must admit my german is poor, could someone copy and paste a link to the page?

mel, good point!.


does anybody have experance useing nitrous oxide with phase 3.5? any advise?
best regards brian

 

[CalTe]

t.f.s go to EDS homepage, under download you will find what you are looking for.

By the way - your problem with very low loadpressure will not be sorted out by this manual !!

 

[T.F.S.]

hi calte

thanks, but how did you know i had low boost pressure?

has anyone used n20 with phase 3.5?, any advice?

regards brian

 

[CalTe]

Hi Brian - read something in migweb :wink:

Please make a post here when you got your boost problem solved ?

 

[T.F.S.]

hi calte

yes ill keep you posted

regards brian

 

[T.F.S.]

hi

the reason why my boost was not working correctley.( the boost was not rising over 7 psi,) was because i had not soldered the boost controller to the motherboard i had only soldered in the wires that connect to the rest of the kit

i now have a diffrent problem..........

the car holds boost fine, it boosts up to 22psi and holds at 19psi no problems there
but it does not feel as fast as my phase 1 did and on the dyno it only makes 250BHP compared to my phase 1 produceing 260.3BHP on the same dyno

the power surges and falls when you are driveing normally at around 14PSI and the car jerks on slowdown when in gear

i had sent the ecu to gavin wallace who inspected the ECU and informed me of my mistake (influenced by no instructions), whilst the ECU was with gavin he had kindly loaned me a standard ECU and my car performed fine, this proves that my present problem is not a wireing fault because the installiation of the kit has been inspected and corrected by one of your dealers and the car is otherwise in perfect working order

i have not experanced the backfireing problem assoatiated with phase 3.5 and above allthough i agree that the backup and treatment of customers who have had the problem is poor
good instructions are essential and yet we see these kits are now supplyed with the washers but no instructions on how or where to install them

ash i would like to ask a few questions if i may

1. will owners of phase 3/3.5/3.5+ owners recieve the washers free of charge as well as the phase 4 owners?

2. are you makeing any efforts to bring owners of the above mentioned kits attention to the fact that there is a problem with their kits and they need to make changes to their engines?, ie: will the dealers who sold them the kit be calling them up and discussing this issue or do people just have to find out by themselves either by finding the route of the problem mechanicly or by looking on the internet (assumeing that they have and use a computer)

3. if i cannot find the route of the problem on my kit will i be refunded or have another kit sent to me? (hopefully with washers and instructions)


regards, brian

 

[ASH]

Hi !

I will speek to Regal and we will find a solution for this !

In my opinion we deliver to all Phase-3-3.5-4 customers the washers for free !

lets wait , i will see chris tonight !

regards ASH !

 

[tabs]

mate i have exactly the same problem car boosts up but does not feel fast my standard chips felt quicker, let me know if you solve your problem as i cant find anything wrong with the car.

 

[T.F.S.]

:roll: ok then dont bother with the questions or contacting the owners of phase 3 and above kits

just let the next batch of prospective customers read this and other threads and they will decide if they want to buy an EDS kit or another brand who actually might give a fuck about their customers after they have parted with their cash

i recommend they buy from someone else as i could not recommend your system to anyone other than saddam hussain or osama bin larden

tabs
looks like we are on our own here mate, ill keep in contact

regards, brian

 

[Not_Too_Fast!]

Funny - i seam to remember there being a 1-2 year warranty on these kits that aslong as the fault was related to the parts supplied as part of the kit the help / replacement parts would be sorted - please correct me ASH if i am wrong

surely if the kit now comes with these parts and you have bought this kit within that warranty then they should be issued to those already running the kit? I have no problems with mine at present as my coscast head is standard but who knows how long that will be the case :wink:

EDS have helped realise the potential of the LET lets not let this end with bad feelings 8)

 

[tabs]

mate the chips should come with a long waranty, i need to check a few things if it still doesnt feel right i will contact gavin as i have a few more things to check, if they dont sort it then its got to be the software.

 

[DD]

Of course there is a warranty for the chipset and the boostcontroller, but if your car doesn´t feel quicker than with the original chipset, I would try to find a problem on your car, for example a broken catalyst or so! :wink:

You can try with every chipset on the market - if the car isn´t fine, no one of them will work!!!

 

[T.F.S.]

hi

the car is fine and faster on phase 1
the car is fine as standard...no problems whatsoever

i hate to make negative posts (see above) but when i see threads from other customers with the same problems as myself is pisses me off

tabs question has sat on this site for a month now with no replys whatsoever, and he is not the only one

the three questions i posted above were also ignored, i think it is very important for customers who have previosley bought phase 3 and above are made aware of the problems with the valves, if i did not spend a lot of time on the net i would have not known myself and i guess that statment rings true with just about every other customer on this site

this is proff that this company does not give a fuck about what happens to your engines after you part with your cash

why do you think that englands best supplyer is now cutting his strings with this company
quote: brian im not stocking this eds stuff anymore because the after sales is crap:quote

regards, brian

 

[yunis]

very true, if the car is not running spot on then the futher power increase will only make things work, and i seem to remember you dont even have a intercooler? or have u got one now?

It seems that on eof the major problems is regarding boost, its no suprise that a vast majority of kkk16s are more or less shagged, i mean the wastgate bust is almost certainly worn out which causes excessive play, and more often than not there is a crack on the wastegate seat.

Well, i didnt get much info when i got my phase 2 chips, i was having some probs too, but instead of waiting for ppl to read my post, i got fed up and called arno direct in his workshop/office where ever he answered all my question and was very helpfull....TFS give him a call!!